Data Deletion Instructions

Chronigo lets you permanently delete your account and associated personal data at any time. This includes all health data, medications, social connections, and Facebook data (if linked).

Method 1: Delete inside the app (Recommended)

  1. Open the Chronigo app and sign in.
  2. Go to Settings → Account → Delete Account.
  3. Read the warning about what will be deleted.
  4. Confirm deletion and enter your password.
  5. Tap Delete Account to proceed.

Your account and all data will be deleted within 24 hours. You'll receive a confirmation email when complete.

Method 2: Unlink Facebook only (Immediate)

If you only want to remove Facebook data without deleting your entire account:

  1. Open the Chronigo app and sign in.
  2. Go to Settings → Account → Connected Accounts.
  3. Tap Unlink Facebook.
  4. Confirm to immediately delete your Facebook User ID from our database.

This immediately removes your Facebook User ID. Your Chronigo account and health data remain intact.

Method 3: Delete by email

Email us from your registered account email at privacy@chronigo.app or support@chronigo.app with subject "Data Deletion Request".

  • Response time: Within 48 hours
  • Identity verification: We may ask security questions to confirm ownership
  • Deletion: Within 72 hours of verification
  • Confirmation: You'll receive an email when deletion is complete

What gets deleted

  • Account information: Email, password, username, profile
  • Health data: Glucose, blood pressure, weight, goals, targets, notes
  • Medications: Dose schedules, reminders, adherence logs
  • Social features: Friend connections, challenges, invitations, achievements
  • Facebook data: Facebook User ID (if linked)
  • Device tokens: Push notification tokens
  • Profile images: Photos stored in AWS S3

What we may retain (temporarily)

  • Backup data: Purged within 30 days
  • Aggregated analytics: Anonymized data that cannot identify you
  • Legal records: Only if required by law (typically 7 years for financial records)
  • Fraud prevention logs: Minimal logs for security, purged within 90 days

Revoke third-party access

If you signed in with a third-party provider, you may also want to revoke Chronigo's access:

Deletion timeline

Immediate: Unlinking Facebook deletes Facebook User ID instantly
Within 24 hours: Account deletion removes all primary data (account, health, meds, social)
Within 48 hours: Email deletion requests receive response and identity verification
Within 72 hours: Email-requested deletions completed after verification
Within 30 days: Backup data purged from all backup systems

API reference for developers

If you're building integrations, account deletion is available via API:

DELETE https://api.chronigo.com/api/users/me
Authorization: Bearer <access_token>

Response: 200 OK
{
  "message": "Account deletion initiated",
  "deletion_id": "del_abc123"
}

The endpoint queues permanent deletion. Primary data is removed within 24 hours, backups within 30 days.

Questions or concerns?

Contact us at privacy@chronigo.app or support@chronigo.app if you have questions about data deletion.

See our full Privacy Policy for comprehensive details about data collection, use, and deletion.

← Privacy Policy · Home